ALL SALES ARE FINAL! ONCE THE ITEM IS SHIPPED OUT WE CAN NO LONGER PROVIDE A REFUND, PLEASE READ ALL PRODUCT DESCRIPTIONS CAREFULLY. WE HAVE NO CONTOL OVER PACKAGES ONCE THEY ARE SHIPPED. IF AN ORDER IS LOST OR STOLEN WE ARE NOT RESPONSIBLE AND YOU WILL NEED TO CONTACT YOUR SHIPPING COURRIER FOR HELP. IN THE RARE OCCURANCE OF A DEFECTIVE OR MISSING ITEM, PLEASE CONTACT URBANTEARSOFF@GMAIL.COM FOR FURTHER HELP WITH YOUR ORDER. BY PURCHASING AND USING OUR WEBSITE YOU AGREE TO THESE TERMS AND CONDITIONS.